Return & Refund Policy
Key Information:
Return Window: 30 days from the delivery date
Restocking Fee: Not applicable
Refund Processing Time: Up to 5 days
Return Shipping Costs: Covered by the customer
Return Eligibility:
Items can be returned within 30 days of delivery. To initiate a return, email us at info@lolo-dreams.com Ensure the items are unused, unworn, and in their original packaging with tags attached. Returns will not be accepted after the 30-day period.
How to Return an Item:
Contact Us First: Email info@lolo-dreams.com with your order details and the reason for the return. Returns sent without prior approval will not be processed.
Follow Instructions: Once your return is approved, you’ll receive detailed return instructions.
Secure Packaging: Pack the item carefully to prevent damage during shipping.
Return Shipping Responsibility: Customers are responsible for covering return shipping costs.