Shipping & Delivery Policy

Processing & Shipping

Orders are processed within 1-2 working days (Monday - Friday).
Once dispatched, shipping takes approximately 7-8 working days (Monday - Friday).
You will receive a confirmation email after placing your order, followed by another email with tracking details once your order has shipped.

Order Cut-Off Time

Orders must be placed before 17:00 to be processed within the stated timeframe.

Delivery Information

We offer free delivery on all orders within the United Kingdom.

Delays

Your order should arrive within 7-8 working days (Monday - Friday).
If it hasn’t arrived within this period, please allow an extra 3 working days before reaching out.
Should further delays occur, contact us at info@lolo-dreams.com for assistance.

Cancellations

If you need to cancel an order, please email us at info@lolo-dreams.com as soon as possible.
Cancellations cannot be processed once the order has already been prepared for dispatch.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, we sincerely apologize.
Please email photos of the issue to info@lolo-dreams.com and we will promptly resolve it by sending you the correct item.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 09:00 - 18:00

Email: info@lolo-dreams.com
Phone: +31620141029

Business Information
LoLo Dreams is operated by MD Global E-Com, a company registered in The Netherlands.

Address: Langerakbaan 183 Unit 1225, Utrecht, 3544PE, The Netherlands